Over the holidays we had a hard drive crash on our workstation. Went out to dinner and when we came back the workstation had blue screened. I tried to restart the system and it would try to boot Windows but it would get about 15-30 seconds into the process and just stop with the hard drive head clicking away.
Not a pleasant sound. This was Len's computer and even though we had an external backup drive the system had not been backed up regularly. Yeah, yeah, I should know better. But I grew complacent over the years in that this was the first time I ever had a hard drive fail.
So now what do we do? I was pretty confident that we could get to our data, since Windows would try to launch. It was like the data was there but the system was running across some corrupt sectors on the drive and could not complete the boot into the operating system.
It was time to call in professional help. I did some research on the internet and consulted with a few IT professionals that I know and decided to send my hard drive to Drive Savers in Novato, CA.
After a call to Drive Savers and having them explain their pricing policy, I decided to send my drive in to see if they could recover the data. It wasn't going to be cheap. However, the data we had on the drive was important enough to attempt to recover.
Since our data wasn't super mission critical, that needed to be recovered overnight, we went with the economy plan that would take about a week after they received the drive. The quote was between $700 - $2400. The variables in cost were what they needed to do to the drive to be able to read data and how much time they spent to recover as much data as they possibly could from the drive. OUCH!!! But we wanted the data from the drive.
There were several possibilities on what could be wrong with the drive, it could be corruption in the firmware, failure of the mechanical components or possibly a failure of the board circuitry. Drive Savers would take the drive, and in their clean room, diagnose the problem and do a repair at their facility.
They sent me an empty box, with foam for the drive, instructions on how to securely pack the drive and a pre-addressed Fedex shipper label. I packaged up the drive and sent it off. Along the way I received regular e-mail notifications on where the drive was and when it arrived at their facility. After they had it for a day I received a phone call with their assessment of the drive failure mode and what their level of confidence was in being able to recover data from the drive.
It was looking pretty good. The hard drive read/write head had been slowly failing and scattering bad bits of data onto the drive. They would be able to rebuild the drive head and then do an assessment of how much data they could recover. At this point I gave them the go ahead to repair the drive and OK'ed the not to exceed quote they had previously given me. The more data they recovered the more it was going to cost.
After another day or two I received a call to let me know they were very confident they could recover most of the data on the drive, in the range of 90-95%, possibly more. The Master File Table was intact and they had software tools to be able to pull data from the drive. It would take a few days, but I would soon be getting notification that the repair work was done and my hard drive, along with my recovered data on a backup USB drive, would be on its way back to me.
This little reminder of why you need to backup your data regularly lightened my wallet by $2400. It appears that Drive Savers was able to recover all of the data files we had that were really important. I was very lucky.
If you are still with me now in this tale what are the take aways. Number One.... Backup, Backup, Backup. You never know when a drive will decide to fail possibly taking your valuable data with it. Number Two.... Don't assume that your hard drive is now a brick, there are companies that can recover your data. If the data is valuable and mission critical to your business, get professional help. There is a good chance that data can be recovered from the drive.
Backup early and backup often....
Anna
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